1. Identification of the Responsible for the Processing
2. Introduction
This Privacy Policy explains how Family Affair collects and processes personal data required to provide the services available on the Website (www.family-affair.com).
The General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter referred to as the “GDPR”) and the GDPR Implementing Law in the Portuguese legal framework (Law No. 58/2019 of 8 August, hereinafter referred to as the “LPDP”) ensures the protection of individuals in relation to the processing of personal data and the free movement of such data.
According to the law, “personal data” means any information of any nature, regardless of its form, including sound and image, relating to an identified or identifiable natural person. Protection does not extend to data of legal entities.
Family Affair maintains a database with the registration details of its customers. The data contained in this database consists solely of the information provided by customers at the time of registration, and is automatically collected and processed by Family Affair, the entity responsible for the corresponding file.
3. Personal Data Collected, Purposes and Grounds for Legitimacy
The categories of personal data we collect (directly or through third parties) and our privacy procedures depend on your use of the Website and applicable legal requirements.
Family Affair seeks to collect only information relevant to the purposes of processing.
Family Affair may collect and process the following personal data:
This data is collected for the following purposes:
Family Affair guarantees the confidentiality of all data provided by its customers. Although Family Affair collects and processes data securely and prevents it from being lost or manipulated using the most advanced techniques, we inform you that open network collection allows for the circulation of personal data, which carries the risk of it being seen and used by unauthorised third parties.
At the time of collection of personal data, unless otherwise indicated, the user may voluntarily provide personal data without a lack of response affecting the quality or quantity of the corresponding services (unless otherwise stated). However, failure to provide mandatory data will mean that you will not be able to access the service for which the data was requested.
If you do not agree to the above conditions, Family Affair may not enter into a contract with you via the Website.
4. Personal Data Storage Period
Your personal data will be stored for as long as necessary for the purposes for which it was collected, in accordance with Portugal’s legal obligations.
5. Assignment of Personal Data
Family Affair may use third parties to provide certain services, such as maintenance, technical support, marketing, billing management, or payments, which may require access to some personal data that we collect, particularly the data necessary for contractual purposes.
Family Affair guarantees that the entities with access to the data are credible and offer protection guarantees. Family Affair does not transfer data to third parties beyond what is necessary to provide the contracted services, but remains responsible for the personal data you provide.
Family Affair may also disclose data to third parties during investigations, inquiries, judicial or administrative proceedings, or similar matters, provided there is a court order.
6. Safety Measures
Family Affair declares that it has implemented and will continue to implement the necessary technical and organisational security measures to ensure the protection of personal data provided to it, in order to prevent its alteration, loss, processing, and/or unauthorised access, taking into account the current state of technology, the nature of the stored data, and the risks to which it is exposed.
Family Affair guarantees the confidentiality of all data provided by its customers, whether at registration or during the process of purchasing/ordering products or services. The collection and processing of data is carried out securely to prevent loss or manipulation. All data will be entered into a Secure Server (128-bit SSL), which encrypts it (converts it into code). You will be able to verify that your browser is secure if the lock symbol appears or if the address begins with “https” rather than “http”.
Personal data is treated with the level of protection legally required to ensure its security and to prevent unauthorised alteration, loss, processing, or access, taking into account the state of technology.
Whenever personal data is accessed, Family Affair undertakes to:
7. Commercial and Promotional Communications
One of the purposes for which we process personal data provided by users is to send electronic communications containing information about health, as well as commercial and promotional messages.
Whenever we send such communications, they will be directed exclusively to users who have explicitly and previously given their consent.
In accordance with Decree-Law No. 7/2004, of 7 January, if the user wishes to stop receiving commercial or promotional communications from Family Affair, they may opt out of the service by sending an email to the following address: support@family-affair.com
8. Cookies
We use cookies on this website. A cookie is a small text file that identifies your device on our server. Cookies themselves do not identify individual users, only the device used. The cookies we use also collect information such as the browser and operating system you are using.
8.1. The cookies we use
On our website, we use the following types of cookies:
8.2. Cookie Tracking
You have the ability to adjust your device settings to accept all cookies, notify you when a cookie is installed, or block cookies entirely. How you manage these settings will depend on the browser you are using.
Most browsers allow you to control cookies through their settings, including blocking cookies or blocking cookies from specific websites. Browsers can also assist in deleting cookies when you close the browser.
Please note that disabling cookies may result in the loss of certain preferences or other information on the website. Additionally, if you disable cookies, some functionality of the website may be limited.
To learn more about cookies, visit www.allaboutcookies.org, which provides information on managing cookie settings across various browsers.
9. Exercise of Rights
In accordance with the provisions of the GDPR and the LDPD, the user may at any time exercise their rights of access, rectification, erasure, restriction, objection, and data portability by submitting a request through any of the following methods:
Post: Rua da Figueirinha, 24 A, 2780-014 Oeiras, Portugal
Email: support@family-affair.com
If you wish to be removed from the Family Affair database, you can exercise this right at any time using the above contact details.
10. Data Transfer to Third Countries
If personal data is transferred to third countries (countries outside the European Economic Area), Family Affair will comply with applicable laws, particularly concerning the adequacy and level of protection afforded to personal data in the destination country. Family Affair will also implement the necessary mechanisms to ensure that such transfers are conducted in accordance with the law.
11. Minors
Family Affair’s services are not intended for individuals under the age of 18. Accordingly, we ask that minors do not provide us with any personal information.
12. Control Authority
Under the law, the data subject has the right to lodge a complaint regarding personal data protection with the competent supervisory authority, the National Data Protection Commission (CNPD). For more information, visit: www.cnpd.pt.
